Refund Policy

Email tanush@archifyai.com from the email address on your Archify account. Include the reference from your receipt email and tell us what went wrong. Refunds are issued by hand, back to the card you paid with; your bank can take 5 to 10 business days to show it.

Except where this policy or the law where you live says otherwise, payments are non-refundable. We read every request and may refund at our discretion, for example when a technical problem on our side stopped you using what you paid for.

If a generation fails, the credits it reserved go back to your balance automatically. You do not need to ask. Credits spent on a generation that completed are not refunded.

• Cancel any time from the Billing page. Your plan stays active until the end of the period you have already paid for, then stops renewing.
• We do not refund the unused part of a monthly or annual period. Annual plans run to the end of the paid year.
• Unused plan credits on a monthly plan expire when the cancelled plan ends. Credits from packs, welcome grants and promotions never expire.
• An upgrade is charged straight away (the new plan's price minus a credit for the unused part of your current period), and your renewal date moves to that day; a downgrade takes effect at your next renewal, with no charge or refund.

• Credit pack, refunded in full or in part: we remove the same share of that pack's credits from your balance. If your balance is lower than that, we remove what is there; your balance never goes below zero.
• Plan payment, refunded in full: the plan is cancelled straight away, and the plan credits from that billing period that you have not spent are removed. Credits from packs, gifts and welcome grants are not touched.
• Plan payment, refunded in part: your plan and credits stay as they are.

Please email us before disputing a payment with your bank — it is faster for you. If you do open a dispute, we may treat it like a full refund while it is open: we may remove a disputed credit pack's credits, and a disputed plan payment may cancel the plan and remove that period's unspent plan credits. If the dispute closes in our favour, any credits we removed are returned to your balance; a cancelled plan stays cancelled, and you can subscribe again from Billing.

If an account is closed for breaking the acceptable use rules, credits obtained through the abuse are removed and no refund is given.

Nothing in this policy limits any right to a refund that you have under the consumer law where you live.